Help for Families & Individuals Experiencing Homelessness

In a city-wide effort to streamline access to family shelters, Raphael House has joined other homeless service providers and San Francisco’s Department of Homelessness and Supportive Housing to participate in Family Coordinated Entry.

Raphael House does not keep a separate waitlist and only receives referrals through the Family Coordinated Entry process.

You must visit an Access Point to be screened for all family shelter options and homeless resources in San Francisco, including Raphael House. Access Points provide access, eligibility, problem solving, assessment, and housing referrals for people experiencing homelessness in San Francisco.

Please note that Raphael House is not an emergency shelter. For more information on accessing emergency shelter, click here. If you are a family with at least one child under the age of 18 and are seeking shelter, please read on to learn how to access services.

Family Access Point Locations & Hours

If Access Point staff are busy communicating with other community members, please leave a voicemail with your name, contact information and preferred language.

Central City Access Point
37 Grove Street (at Larkin)
San Francisco, CA 94102
Phone: 415-644-0504

Hours of Operation
Monday – 9:00AM – 5:00PM
Tuesday – 9:00AM-12:00PM
Wednesday – 9:00AM – 5:00PM
Thursday – 9:00AM – 5:00PM
Friday – 9:00AM – 5:00PM
Weekends – Closed

Closed for lunch from 12:00PM – 1:00PM.
Closed every 4th Tuesday of the month.

Mission Access Point
2871 Mission Street (at 24th St.)
San Francisco, CA 94110
Phone: 415-972-1281

Hours of Operation
Monday– 7:00AM –  5:00PM
Tuesday – 7:00AM – 5:00PM
Wednesday – 7:00AM – 5:00PM
Thursday – 7:00AM – 5:00PM
Friday – 7:00AM – 5:00PM
Weekends – Closed

Last Thursday of the month: 7:00AM – 12:00PM

Bayview Access Point
1641 LaSalle Ave (at 3rd St.)
San Francisco, CA 94124
Phone: 415-430-6320

Hours of Operation
Monday – 7:00AM – 6:00PM
Tuesday – 7:00AM – 6:00PM
Wednesday – 7:00AM – 6:00PM
Thursday – 7:00AM – 6:00PM
Friday – 7:00AM – 6:00PM
Weekends – Closed

Last Thursday of the month: 7:00AM – 12:00PM

Are You Seeking Shelter Without Children?

Here are the other access points serving single adults and transitional-age youth ages 18-24 in San Francisco:

*Transgender, gender non-conforming, or intersex people experiencing homelessness can also call SJI for a referral to the Taimon Booton Navigation Center: 415-323-5941

Coordinated Entry for Adults Without Children
415-487-3300 (x7000)

Get shelter through other self-referrals

  • Walk up to Dolores Shelter Program at 1050 South Van Ness Avenue in the Mission:
    • Overnight-only shelter that operates from 6:00 p.m. to 8:00 a.m. seven days a week.
    • Walk-up guests can begin lining up at 5:30 p.m. (first-come, first-serve).

Access Points for Youth (age 18-24 without children)
Larkin Street Access Point for Youth — 415-673-0911
3rd Street Youth Center and Clinic — 510-936-1324
Homeless Youth Alliance — 415-318-6384
Huckleberry Youth Programs — 415-535-0884
LYRIC — 415-696-4191


Adult Shelter Reservations:

  • To register for the waitlist for an adult shelter bed at Next Door, MSC-South, or Sanctuary, use this form or call the SFHOT and Adult Shelter Access Line at (628) 652-8000.

These shelters are for self-sufficient adults without minor children.

More information on how to sign up and about waitlist status can be found by visiting the Department of Homelessness and Supportive Housing website.

Survivors of domestic violence:

  • Survivors of domestic violence can use the HSH reservation system or can also visit’s list of resources or call Women, Inc’s 24/7 support line at: (877) 384-3578.