Ralph Payton assumed the Executive Director position at Raphael House in December, 2015. His commitment to social justice and underserved communities spans a career of more than 15 years directing nonprofit human service programs. From 2011 to 2015, he was the director of Hamilton Family Center’s family shelter, a nonprofit program in San Francisco that provides shelter, housing placement and support services for hundreds of homeless families in the Bay Area. Prior to moving to San Francisco in 2011, he lived in New York City where he directed a large family shelter for many years and then went on to direct an alternative high school, both in the South Bronx. Ralph earned a Master of Clinical Psychology from Nova Southeastern University in South Florida and a Bachelor of Science in Counseling Psychology from Andrews University in Michigan. He lives with his wife in San Francisco.
Director of Development
Marc joined Raphael House in 2016. He comes to Raphael House with over a decade of nonprofit experience in marketing, media, and development. Marc was born in Los Angeles, he grew up in Malibu California, and he has been enjoying the food, culture, and people of the Bay Area as a resident since 2004. Marc has based his professional career on being in service of others. This idea was fostered as a young man after saving a mother and her two children during a flash flood in 1991. This experience defined his life, and later his professional career. Marc started his career working in film and marketing, and later dedicated his career to serving others as a director for the Boy Scouts of America and by heading shelter operations for the Humane Society. He is excited to continue his mission of serving others and having an impact on our local community as part of the Raphael House family. In his free time, Marc enjoys rock climbing, running and backpacking with his wife Autumn, and he is an avid golfer, archer and softball player.
Director of Finance and Operations
Ellen joined Raphael House in November 2014. As a finance professional who first entered the business world with a degree in sociology from the University of California, Berkeley, Ellen’s work life has carved a path to the work that she most loves: social responsibility and human services. Ellen was born in San Francisco, and grew up in Sacramento. Her life as a financial professional began when she completed her MBA at Golden Gate University in San Francisco, and earned her CPA through one of the “Big 8” (now Big 4), accounting firms in the Bay Area. Throughout her finance career, Ellen has worked in the greater San Francisco Bay Area. She served as a Vice President at Bank of America for 14 years, and as a public K–12 education finance professional for over 8 years, before transitioning her efforts to the nonprofit sector, where she has served since 2010. Besides human services, Ellen’s personal passions include yoga, Pilates, strength training and outdoor walks. At the top of her list of priorities is nurturing her personal relationships, both with her large extended family, and with people and communities that she considers fortunate to know.
Director of Family Services
Ceci Ferber joined Raphael House in October, 2013. Ceci holds an MS in Social Work with a concentration in International Social Welfare & Services to Immigrants and Refugees from Columbia University, and a BA in Psychology with a minor in Latin America and Latino Studies from UC, Santa Cruz. She has provided guidance and supportive services to families in need for over 15 years; Ceci’s professional and volunteer experience includes non-profit work in Mexico, the Greater Bay Area, and on the East Coast (New York State). Prior to joining the Program Department at Raphael House, Ceci provided direct services to clients in various settings, including assisted living for senior residents with Dementia and Alzheimer’s Disease, after-school tutoring to Spanish-speaking children, family and individual counseling, specialized services to children with special needs, psychoeducational support groups for teens, and court-based social services to low-income families facing eviction (case management and short-term counseling). As the Director of Family Services, Ceci ensures that program staff continue to offer the supportive services needed when families enroll and participate in our Residential and Bridge services.
Director of Operations
As the Director of Operations, Jerry Maynard participates regularly in the development of projects related to the security, comfort, and health of Raphael House families and staff. In addition to managing daily operations at Raphael House, Jerry manages the implementation of projects related to space planning for Raphael House—most recently capital improvements for the organization’s shelter expansion in 2015. With more than 20 years of experience in San Francisco nonprofits, he is also an accomplished conference and special events planner, workshop facilitator, and fundraiser. In 2012, Jerry completed a two-year docent training program at the de Young Museum and Legion of Honor, where he conducts both private and public tours.
Development and Communications
Events and Corporate Sponsorship Manager
Erin joined Raphael House in January 2015, following 6 years as an Events and Marketing Manager at Stanford Hospital & Clinics. Her fundraising experience began in 2001 as a Marketing Associate for The Oakland Zoo, and has continued over the years with the Avon Walk for Breast Cancer in San Francisco and The Leukemia & Lymphoma Society, San Francisco Chapter. She is passionate about working with her community to create valuable and meaningful solutions to families and children in the Bay Area. Erin grew up in the South Bay in Cupertino and graduated from UCSD with a B.A. in Literature/Writing. She loves exploring the Bay Area, riding her bike in Golden Gate Park, eating Cicero’s Pizza, traveling, reading, and being an auntie.
Volunteer and Administrative Coordinator
Kellen joined Raphael House in April 2016. Originally from Huntington Beach, she moved to San Francisco to attend San Francisco State University. After graduating with a degree in Environmental Studies: Natural Resource Management and Conservation, Kellen went on to work with youth and volunteers at the Golden Gate National Parks Conservancy. While leading and scheduling habitat restoration projects in the Bay Area’s National Parks, Kellen especially enjoyed the sense of community that was created through volunteering. She has maintained that passion for building strong communities through volunteering ever since. Meeting and working with all of the amazing people who volunteer at Raphael House is something that Kellen looks forward to each day. In her free time Kellen enjoys hiking, going to concerts, traveling, watching HGTV, and eating cheese.
Rob joined Raphael House in September 2016. Born in Lawrence, Kansas, Rob was raised around the country, living in six states before coming to San Francisco for college. He began his nonprofit work with World Arts West, producers of the San Francisco Ethnic Dance Festival, where he built up the organization’s first development department from scratch. Prior to Raphael House, he was Grants Manager for Bay Area Video Coalition (BAVC), overseeing a robust fundraising calendar for BAVC’s media arts and technology training programs. Rob has a BA in History and Cinema (dual-major) and a MA in History from San Francisco State University. In his spare time he loves mystery novels, theater/dance, and coffee. He is inspired by the family bonding and community building that takes place every day at Raphael House.
Marketing Communications Manager
Adonica “Andie” Shaw is a TEDx speaker and a social/digital media strategist with several years client experience in public relations, brand management and marketing. She has created and managed digital and social media marketing projects for numerous brands, start-ups and non-profits, and specializes in brand messagaing and media communication. Prior to her work in the public relations and social media industry, she was a weekend weather anchor and reporter for CBS and FOX affiliates in California. Adonica has been trained by the best; with additional experience from several high level internships and jobs at CNN Los Angeles, NBC and KABC. She currently resides in Pacifica with her husband Rafael, and their two children.
Started out as a prep cook in Delancey Street where I worked my way up through all the different stations. I also expedited there and was in charge of the ordering. Since then I cooked in places like Genetech and the Gap. I really enjoy putting out good quality food here for all of the families. I enjoy working out and going to fun places with my family, camping amusement parks etc. I really like the structure of the Raphael House and what we continue to do for our families here.
Vong came to San Francisco in 2007 and quickly felt at home professionally and personally. Born in Laos and raised primarily in the mid west, Vong has a passion for international travel. She graduated with a B.A. in English Literature and African American Studies from Purdue University. Vong comes with over a decade of experience in Administration & Finance and is excited about the opportunity of training and mentoring international Finance interns. In her spare time, she enjoys exploring the culinary diversity of Northern California, and being a new mom.
Case Management Coordinator
Ralitza is the Children and Family Services Manager at Raphael House. She joined Raphael House 11 years ago as the Tutoring Club and Children’s Outings Coordinator leading the academic tutoring, filed trips and children’s festivals and events for several years. She now heads Academic Tutoring and Enrichment for children and ESL tutoring for adults. Ralitza holds a Master’s Degree in Education and a B.A. in English.
Case Management Coordinator
Elisa joined Raphael House in August 2015. After earning her Bachelor’s Degree in Psychology from San Francisco State University, she spent four years working as advocate for survivors of sexual assault and domestic violence. Her scope of service was based in both community programs and emergency shelter, and included support group facilitation, crisis line counseling, legal services advocacy for custody and domestic violence restraining orders, community outreach and education, and intensive case management. As the Case Management Coordinator at Raphael House, Elisa strives to support both the Bridge and Residential Program case management teams to provide high-quality, client-driven case management services, in addition to providing direct services herself to families in the Residential Program.
Clinical Social Worker
Marlene has been a part of the Mental Health Program at Raphael House since August 2014. She holds a Master’s Degree of Social Work and has over 10 years of experience working with children and families in various settings. She feels honored to be able to partner with families at Raphael House and support them in working towards their self-identified goals and strengthen their family bonds. Her approach to working with families involves identifying what the family is doing well and building on their strengths. She believes every single family has the capacity to grow and take charge of their lives and she loves watching as parents and children move past the stressors of homelessness and start to feel confident and able to support one another. In her free time, she enjoys cooking for family and friends.
Career Development Specialist
Candace joined the Raphael House team in June 2016 after moving to the Bay Area from Austin, TX. She holds a Bachelor’s degree in Psychology from Stephen F. Austin State University as well as certifications in Credit and Housing Counseling, Homeownership Counseling and Financial Education. Over the last 5 years she has worked with hundreds of individuals and families to establish and achieve their financial and homeownership goals through comprehensive action plans, budgets, empowerment and coaching. As the Career Development Specialist Candace helps individuals to identify and overcome barriers to employment while facilitating the exploration of educational options and career advancement. She likes to travel as often as possible and usually spends her free time making pottery, gardening and getting outdoors.
Residential Program Manager
Serving as the Residential Program Coordinator since 2004, Elena strives to maintain a tranquil, home-like atmosphere in which our diverse families can overcome crisis and find stability. For many of those years, she lived at Raphael House alongside the residential families, an experience she finds to be crucial in learning how to foster a successful healing environment. Prior to her work at Raphael House, Elena studied music at a post-graduate level in her home country of Russia, taught children of various ages both privately and in academies, and performed with several musical groups.
Residential Program Manager
Jenna Ornbaun joined Raphael house in 2015. She received her Masters in Infant Mental Health from Mills College and her undergraduate degree in Psychology from University of California, Davis. She has supported families and children in the San Francisco Bay area for over a decade as a child development specialist. She is a life-long Bay Area resident which fuels her commitment to advocating for the rights and needs of at-risk families and children in our community. When not working with families and channeling resources into projects for her Bridge and shelter clients, she is an avid yoga practitioner, community activist, and a devoted pizza enthusiast.
Supervising Case Manager, Children and Family Services
Kate relocated to San Francisco from the east coast, where she was born and raised. She received a B.A. in Art from Marymount University and her M.A. in Counseling from The George Washington University. Kate worked as teacher for 7 years, is a National Certified Counselor, and has experience in both the school and community settings. She believes in the healing power of the arts and makes them an integral part of her work with children and families.
Bilingual Residential Case Manager
Abi Hollinger joined Raphael House in 2016. She was born and raised in Washington D.C., where the culture of politics and activism inspired her interest in social justice. Abi began her work with a DC-based pretrial diversion program, using conflict resolution as an alternative to incarceration for young offenders. After moving to the West Coast, she did systems-level tracking and management of homeless service contracts with San Diego’s housing authority. She then shifted her focus to direct services, first as a case manager for low-income youth and then as a housing specialist for homeless adults in emergency shelter. Abi holds a BA in International Relations and a minor in Ethnic Studies from the University of San Diego. In her work at Raphael House, Abi is grateful for the opportunity to support resilient and inspirational families in reaching their self-determined goals.
Mental Health Intern
As a San Francisco Native who has lived in the Bay Area for 20 plus years, Victoria studied psychology at San Francisco State University and is now a graduate student of San José State University’s Master’s in Social Work program. At a young age she always wanted to solve problems for herself or others. Whether it was settling a dispute between friends or figuring out which pair of shoes to wear for the day, she wanted it solved! As she grew in age, her view and passion grew more towards helping others overcome their problems. Her professional background is very diverse as she has over 10 years of experience supporting individuals reach their full potential in different employment settings. However, within these settings she noticed there were very limited resources to successfully address children and the family unit as a whole- thus her returning to school to gain knowledge on how to fill this missing link. She is very pleased to be completing her internship with Raphael House, where she will have the pleasure and opportunity to practice helping children and families overcome their struggles.
Lead Residential Counselor
Clif first got involved with Raphael House as a summer intern while a theological student in New York. Upon completing his Masters of Divinity in December 2004, he returned to San Francisco as a member of the staff community that lived at Raphael House.
Residential Case Manager
Jason holds his bachelor’s degree from UC Davis in Psychology and Sociology. Additionally, he has over 4 years of shelter experience as an advocate for survivors of domestic violence and sexual assault and as a crisis intervention specialist. More recently he was working as a client relationship manager and project coordinator for a non-profit that provided consulting services to small business owners. He was eager to get
Residential Counselor and Toddler Time Program Coordinator
Kimberly has worked with families, adolescents, and children for over ten years and enjoys interacting and networking in and outside her community. Graduated from the University of San Francisco with a B.A. in Sociology and a minor in Psychology. Since 2009 Kimberly has been working with families at Raphael House and has been coordinating the Toddler Program since 2015. Kimberly loves what she does and will be going to nursing school to be a Family and Pediatric Nurse Practitioner. Kimberly enjoys yoga, eating awesome foods, hiking, scuba diving, traveling domestically and internationally, and visiting her home country in Central America, Belize.
Tamanika Mobley joined Raphael House in June of 2016. She received her B.A from California State University, Los Angeles in Political Science. Previously to Raphael House Tamanika interned at various law firms as well as San Francisco’s Public Defender’s Office, and is working toward receiving herParalegal certificate. She enjoys working as a Residential Counselor because she takes joy in helping people and she appreciates that she found a job where she can do just that on a daily basis. In her free time she likes to spoil her niece and nephew and go to concerts; she’s also an avid reader and nap-taker.
When visiting Raphael House, it is likely that Darlene will be the first person you will see. She will greet you with a warm, welcoming smile and immediately make you feel at home here. Darlene joined Raphael House in March of 2004 as a Residential Floor Manager. After managing the second floor for two years she moved into her current position as a Residential Counselor. Ten years of working at the front desk has made Darlene a pillar of Raphael House! Previously, Darlene worked at the Salvation Army as a House Manager for recovering addicts. In her free time, Darlene loves spending time with her granddaughter, watching reality TV, especially Real Housewives of Atlanta, and doing crossword puzzles.
India was born in Louisiana and moved to San Francisco at the age of two. In 2005, she began working as a part-time receptionist at Raphael House which later grew into a full time position. She is now one of our Residential Counselors. India attended Carrington College in San Leandro, Ca. which is where she received my certificate as a Licensed Vocational Nurse. Nursing has been a passion for her since the 5th grade. Helping people is something she is most passionate about which is why she enjoys working at Raphael House. Her goal is to continue her studies in nursing to become a Registered Nurse.
Binita is from Sacramento, Ca and moved to Oakland in 2009. In 2004 she retired from State of California Employment Development Department after being there for 10 years. Binita started working at Raphael House in 2010 as an on-call Front Desk Receptionist and is currently part time Residential Counselor. In her 6 years of working at Raphael House she has gotten a lot of joy from serving the families and being able to greet visitors on a day to day basis. In her spare time, Binita enjoys spending time with her grandchildren, playing Bingo, and traveling.